TERMS & CONDITIONS
Making A Purchase
Purchasing through our store is easy. Simply add items to your basket and click on checkout where you will be asked for a few details to complete your order.
When confirmation of your order is received, this is to indicate that we are in receipt of your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of despatch email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our postage rates are charged at £1.50 - £3.50 (inc VAT) for customers in UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands. Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of your parcel. We also ship to some areas of Europe - charges will vary depending on the weight of your parcel and will be calculated when you checkout. Due to the recent changes after Brexit there may be additional customs charges for orders to Europe which are the responsibility of the buyer. Please note due to postal restrictions there is a 2kg limit for parcels to Europe.
All orders received by 1pm (Tuesday-Friday) are despatched the same day, all orders after this time will be sent the following day. Please allow up to 7 working days after the expected date of delivery for your parcel to arrive. We reserve the right to use an alternative carrier if required.
If you are not at home when the delivery is attempted and you fail to collect from your local depot your order may be returned to us. Once received, a refund minus the cost of carriage will be issued. If you know that you will not be home then please provide an alternative address during checkout.
If you need to reach us, please email us using the contact us link on our home page, alternatively, you can call on 07899784282. Our correspondence address is:
3 & 5 Trym Leaze
Bristol, BS9 2EY
I've changed my mind can I return the items?
Please contact us to cancel your order within 14 calendar days of receipt and we will provide you with a returns number. You then have a further 14 days to return the items to us. Due to the nature of our products we are only able to accept returned goods that are in an unused and saleable condition. NB. We are unable to accept returns of our perishable herbs, teas and flowers. A full refund including original postage costs will be offered however the cost of returning the goods is your responsibility. If goods arrive, used, incomplete or damaged then a reduction may be made to the refund offered.
My parcel has arrived damaged, what should I do?
Although we take great care to ensure that your parcel arrives safely, we accept that some things are out of our control. Please contact us immediately and provide photographic evidence of both the outer and inner packaging - this helps us greatly.
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PRIVACY & SAFETY
Spirit Bristol do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Credit / Debit Cards
Credit Card Security
We use Paypal secure servers to process your credit/debit cards on our behalf. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations. When you pay through paypal your financial information is never shared with us so you can feel rest assured that your information stays private and confidential. The paypal payment system monitors every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind next-level encryption.
We are able to process in person card payments for all 'in-person' transactions.